Privacy Policy (POPIA)

Construction Joburg ("Construction Joburg", "we", "us", or "our") is committed to protecting your privacy and handling your personal information responsibly, transparently, and in accordance with applicable South African data protection laws, including the Protection of Personal Information Act, 4 of 2013 (POPIA).

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website https://construction.joburg/ or engage with us for quotations, estimates, or building services.

1. Who We Are

2. Our Commitment to Trust and Privacy

When homeowners contact us, they are placing trust in our company — not only to work inside their homes, but also to handle their personal information with care. We follow these core principles:

• We only collect information that is necessary
• We use information only for legitimate business purposes
• We do not sell, trade, or rent personal information
• We do not share personal data with third parties for marketing
• We protect personal information using appropriate technical and organisational safeguards

3. Information We Collect

We may collect the following personal information directly from you:

3.1 Personal Information

• First name and surname
• Telephone number
• Email address

3.2 Project-Related Information

• Property address (where relevant to the service requested)
• Description of the work required
• Information provided during site inspections, quotations, or consultations

3.3 Technical Website Information

When you visit our website, we may automatically collect limited technical data such as:

• IP address
• Browser type and version
• Pages visited and time spent on the site

This information is used only for website functionality, security, and performance analysis.

4. How We Collect Information

We collect information through:

• Website contact or enquiry forms
• Telephone calls
• Email correspondence
• In-person consultations or site visits

We do not collect personal information without your knowledge or consent.

5. Why We Collect Personal Information

Your personal information is collected and used strictly for the following purposes:

• Providing quotations, estimates, and proposals
• Assessing and diagnosing building or maintenance requirements
• Communicating with you about your enquiry or project
• Delivering our building, repair, and maintenance services
• Managing projects, scheduling work, and coordinating services
• Complying with legal, contractual, and regulatory obligations

We do not use your information for unsolicited marketing.

6. Lawful Basis for Processing (POPIA)

We process personal information lawfully and fairly based on:

• Your consent
• The need to take steps prior to entering into a contract
• Performance of a contract once services are agreed
• Compliance with legal and regulatory requirements

7. Sharing of Information

We respect your privacy. We do not sell personal information, share it for marketing, or disclose it unless legally required.

In limited cases, information may be shared with:

• Insurers or loss adjusters (only where relevant to an insured claim and with appropriate authority)
• Confirmed subcontractors strictly for service delivery purposes
• Regulatory bodies where required by law

Any such sharing is limited, purposeful, and conducted securely.

8. Data Security

We take reasonable technical and organisational measures to protect personal information against loss, unauthorised access, misuse, disclosure, alteration, or destruction.

Access to personal data is restricted to authorised personnel only and handled in line with our internal controls and professional standards.

9. Data Retention

We retain personal information only for as long as necessary to:

• Fulfil the purpose for which it was collected
• Meet contractual, legal, or regulatory requirements
• Maintain appropriate business records

Once no longer required, information is securely deleted or anonymised.

10. Your Rights Under POPIA

You have the right to:

• Request access to your personal information
• Request correction or updating of inaccurate information
• Request deletion of personal information (where legally permissible)
• Withdraw consent for processing (subject to contractual or legal obligations)
• Object to the processing of your personal information

Requests can be made using the contact details below.

11. Cookies and Website Tracking

Our website may use basic cookies or analytics tools to improve website performance, understand how visitors use the site, and maintain website security.

Cookies do not collect personal identifying information. You may disable cookies in your browser settings if you prefer.

12. External Links

Our website may contain links to third-party websites. Construction Joburg is not responsible for the privacy practices or content of external sites. We encourage you to review their privacy policies separately.

13. Children's Privacy

Our services and website are intended for adults. We do not knowingly collect personal information from children under the age of 18.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law, business practices, or website functionality. Any updates will be published on this page with a revised "Last updated" date.

15. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us: